Returns & Exchanges

We want you to be fully satisfied with your New Era Cap purchase, which is why we offer a 30-day return window for all unworn merchandise in its original condition. Please ensure all stickers and tags remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by the portal and securely package your headwear to prevent crushing during transit.

• 3.
  Drop Off Package

  Affix the return label to your box and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.